Return & Refund Policy

We want you to be satisfied with your purchase. If something isn’t right, we make it right—quickly and without hassle. This policy covers returns, refunds, and exchanges for all products purchased from Flora & Co.

Return window

You have 30 days from the date of delivery to return any item for a refund or exchange. The 30-day window applies to all products except custom orders and perishable items (fresh flowers, food, or opened party supplies). For custom orders, the window is 7 days and the item must be unused and in original packaging.

Condition of returned items

We accept returns on items that are:

• In unused condition (not washed, installed, or assembled unless defective)
• In the original packaging
• With all original tags, hardware, and accessories

Linens and tablecloths may be opened to check colour and feel, but we cannot accept returns on items that have been washed, used, or stained. Glassware and ceramics must be unwashed and unused.

If you’re unsure whether your item qualifies, email us with a photo and we’ll give you a clear answer before you ship it back.

How to start a return

To initiate a return, email us at Support@floraco.com with:

• Your order number
• The item(s) you want to return
• The reason for the return

We’ll send you a prepaid return shipping label within one business day if the return is due to our error (damage, defect, wrong item). For change-of-mind returns, we’ll provide a label and deduct the shipping cost from your refund.

Refund processing

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 3 business days. The refund includes the full product price. Original shipping costs are refunded only if the return is due to our error.

You’ll receive a confirmation email when the refund is processed. Depending on your bank or payment provider, it may take 3–5 business days for the refund to appear on your statement.

Exchanges

If you want a different colour or size, we recommend placing a new order and returning the original item for a refund. This gets you the replacement faster. We’ll process the refund as described above and you can order the new item separately.

If you need an exchange for a defective or damaged item, we’ll ship the replacement immediately and provide a return label for the original item at no charge.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or with the wrong item, we make it right immediately:

• Damaged in transit: We send a replacement at no cost. You don’t need to return the damaged item—just email us a photo.
• Defective (manufacturing flaw): We replace it. If the defect appears within the first year of use, we cover the replacement.
• Wrong item sent: We ship the correct item and provide a return label for the wrong one. We refund any price difference if the correct item is cheaper.

For all of the above, email us within 30 days of delivery with your order number and a description. A photo helps but isn’t required for wrong items.

Items that cannot be returned

We cannot accept returns on:

• Custom orders (custom-colour linens, personalized items, made-to-order florals)
• Fresh flowers or perishable goods
• Opened or used party supplies (plates, cups, napkins)
• Clearance or final sale items (marked on the product page)
• Linens that have been washed or stained

If you’re unsure whether your item is returnable, ask us before you place the order. We’ll give you a clear answer.

International returns

For orders shipped outside the United States, we accept returns within 30 days of delivery. However, return shipping costs and customs fees are the responsibility of the customer, unless the return is due to our error (damage, defect, or wrong item).

If you wish to return an international order, email us first. We’ll provide you with a return address and instructions. Refunds for international returns are processed upon receipt and inspection. The original shipping cost is not refunded.

Refund exceptions

We reserve the right to reduce or deny a refund if:

• The item shows signs of use, wear, or damage beyond what’s expected for inspection
• Original packaging is missing or severely damaged (for glassware and ceramics)
• Parts or accessories are missing

If a refund is reduced, we’ll email you with an explanation and offer to ship the item back to you at your cost.

Contact for returns

For all return and refund inquiries, email Support@floraco.com. Include your order number and a brief description. We respond within one business day.